biz yangu hub - Kenya's Premier Business Directory

How to Create a Business Profile

Before You Start:

Prepare your business registration documents (PDF, JPG, or PNG)
Have your business permit ready
Know your business category and type
Prepare business contact information

Navigate to Registration Page

Go to the business registration page. You can access this from:

Main homepage "Register" button and select 'Register a Business
Direct URL: bizyangu-hub.co.ke

Fill in Personal Information

First Name & Last Name

Your legal name as it appears on official documents.

Email Address

Must be unique and valid. You'll receive verification emails here.
Note: This email cannot be used by another account.

Phone Number & WhatsApp

Format: +254XXXXXXXXX
WhatsApp number for customer communication.

Password

Create a strong password with:

At least 8 characters
Mix of uppercase and lowercase
Include numbers and special characters

Fill in Business Details

Business Name

Official registered name of your business.
Tip: This will be displayed publicly to customers.

Business Type

Select from: Sole Proprietorship, Partnership, Limited Company, etc.

Business Category

Choose the category that best describes your business (e.g., Electronics, Fashion, Food & Beverages).
Important: This determines what product types you can list.

Business Description

Describe what your business does (minimum 50 characters).
Tip: Write a compelling description - this appears in search results!

Add Location Information

County & Town

Select your county from dropdown, then enter your town/city name.
Note: Names are automatically capitalized (e.g., "nairobi" becomes "Nairobi").

Physical Address

Building Name: (Required) - e.g., "Sarit Center"
Floor: (Optional) - e.g., "Ground Floor"
Room/Shop Number: (Optional) - e.g., "Shop 15"

Business Phone

Official business phone number for customer inquiries.

Set Business Hours (Optional)

Configure your operating hours for each day of the week:

Check "Closed" if not operating on that day
Set opening and closing times for open days
Use 24-hour format (e.g., 08:00 - 18:00)

Pro Tip: Accurate business hours help customers know when to visit or call!

Upload Business Documents

Required Document:
You MUST upload your Business Permit/License to proceed.

Business Permit

Accepted formats: PDF, JPG, PNG
Maximum size: 5MB
Requirements:

Valid and current business permit
Clearly legible/readable
Matches your business name

Choose Subscription Tier

Starter

Up to 50 products

Best for new businesses

Advance

Up to 100 products

Premium

Up to 150 products

For large inventories

New Business Bonus:
All business accounts receive a one-month full subscription discount upon payment of the one-time registration fee!

Add Referral Code (Optional)

Referral Code

If you have a referral code, enter it to get:

The Ksh. 500 off the registration fee.

Review and Submit

Verify all information is correct

Ensure business permit is uploaded

Check contact information is accurate

Agree to Terms of Service

Click "Register Business" button

What Happens After Registration?

Immediate (0 minutes):

Registration confirmation email sent
Your unique referral code generated
Account created with "Pending Approval" status

Within 7 Days:

Payment Required: You must pay the registration fee
We can activate your profile for 48 hours upon request
This allows you to set up while awaiting payment confirmation

Within 30 mins-4 Hours (after payment):

Admin reviews your business profile
Verification of business documents
Profile approved and activated

After Approval:

Full access to business dashboard
Can add products and manage listings
Business appears in public directory
Start receiving customer inquiries

Critical Payment Timelines

7-Day Grace Period: You have 7 days from registration to pay
48-Hour Activation: Optional early activation for setup (then auto-suspended if unpaid)
Permanent Deletion: If registration fee not paid within 7 days, your profile is PERMANENTLY DELETED
No Recovery: Deleted profiles cannot be restored - you must register again

How to Add Products

Prerequisites:

Business profile must be approved and active
Subscription must be active (not expired/suspended)
Must not have reached product limit for your tier

Access Add Product Page

From your business dashboard:

Click on "Products" in the sidebar
Then click "Add Product"

Fill Basic Product Information

Product Name

Clear, descriptive name (minimum 2 characters).
Examples: "Samsung Galaxy S23 Ultra", "Nike Air Jordan 1 Retro High"
Tip: Include brand and model for better search results

Product Slug

URL-friendly version of product name.
Auto-generated but you can customize it.
Example: "samsung-galaxy-s23-ultra"
Note: If slug exists, system adds timestamp automatically

Category & Product Type

Category: Main business category (inherited from your business)
Product Type: Specific subcategory for this product
Important: Product type must match your business category

Category Validation:
The system verifies that your selected product type belongs to your business category. If there's a mismatch, you'll see an error: "Invalid category selection".

Add Product Description

Description

Detailed description of your product.
Should include:

Key features and benefits
Specifications
What's included in the package
Any warranties or guarantees

Tip: Use bullet points for better readability

Set Pricing Information

Price

Product price in Kenyan Shillings (KSh).
Must be: 0 or positive number
Examples: 25000, 1500.50, 0 (for free items)

Currency

Default: KES (Kenyan Shillings)
You can change if accepting other currencies

Manage Inventory

SKU (Optional)

Stock Keeping Unit - your internal product code.
Example: "SMSG-S23-BLK-256"

Stock Quantity

Number of units available.
Default: 0
Tip: Keep this updated to avoid selling out-of-stock items

Stock Status

Options: In Stock, Out of Stock, Pre-Order
Default: In Stock

Upload Product Images

Product Images (Highly Recommended)

Accepted formats: JPEG, JPG, PNG, WebP
Maximum size per image: 5MB
Multiple images: You can upload several images

Image Requirements:

Clear, high-quality photos
Good lighting
Multiple angles recommended
First image becomes the main product image

Photography Tips:

Use natural lighting or good artificial light
Plain background works best
Show product from multiple angles
Include size reference if relevant
Show product in use/context

Upload Size Limits:
If your total upload size exceeds server limits (post_max_size), you'll see an error. Keep total upload under the limit shown in error message.

Add Product Attributes (Optional but Recommended)

Product Attributes

Additional specifications and features.

Common Attributes by Category:

Electronics: Screen Size, RAM, Storage, Color, Processor
Clothing: Size, Color, Material, Brand, Fit
Furniture: Dimensions, Material, Color, Weight Capacity
Food: Weight, Ingredients, Expiry Date, Nutritional Info

How to Add:

Click "Add Attribute" button
Enter attribute name (e.g., "Color")
Enter attribute value (e.g., "Black")
Repeat for each attribute

Set Additional Details

Condition

Options: New, Used, Refurbished
Default: New

Minimum Order Quantity

Minimum number of units per order.
Default: 1
Use case: Wholesale products requiring bulk orders

Weight & Dimensions (Optional)

Weight: In kilograms (kg)
Dimensions: Format: "Length x Width x Height cm"
Example: "30 x 20 x 15 cm"
Use: Helps with shipping calculations

Set Product Status

Publish Status

Options:

Active: Visible to customers in marketplace
Draft: Saved but not visible (you can edit later before publishing)
Inactive: Hidden from marketplace but saved

Tip: Use "Draft" while you're still preparing product details

After Adding Product

Immediate Actions:

Product saved to database
Images uploaded and optimized
Product attributes stored
Business product count updated
Success message displayed with product details

If Status = Active:

Product immediately visible in marketplace
Appears in search results
Customers can view and inquire
Shows on your business profile

If Status = Draft:

Product saved but not visible
You can edit anytime
Publish when ready by changing status to "Active"

Common Errors & Solutions

Error: "Missing required field: [field_name]"
Solution: Fill in all required fields marked with asterisks (*)

Error: "Invalid category selection"
Solution: Ensure product type belongs to your business category. Contact support if unsure.

Error: "You've reached your product limit"
Solution: Upgrade your subscription tier or delete unused products.

Error: "Your subscription is not active"
Solution: Renew your subscription to continue adding products.

Error: "Upload size too large"
Solution: Reduce image file sizes or upload fewer images at once. Each image max 5MB.

Error: "Invalid file type"
Solution: Only JPG, JPEG, PNG, and WebP images are accepted.

Product Limits by Subscription Tier

Starter: Up to 50 products
Advance: Up to 100 products
Premium: Up to 150 products

Need more? Contact us for custom enterprise plans!

Tips & Best Practices

Business Profile Optimization

1. Complete Your Profile 100%

Add business logo and banner
Fill all optional fields
Set accurate business hours
Add social media links
Upload additional business photos

2. Write a Compelling Business Description

Explain what makes your business unique
Mention years of experience
Highlight specialties and expertise
Include customer service promises

3. Verify Your Business

Upload clear, valid documents
Respond quickly to admin verification requests
Verified businesses get priority in search results

4. Keep Information Updated

Update business hours during holidays
Change contact info if it changes
Update location if you move

Product Listing Best Practices

1. Photography Excellence

Minimum 3 images: Front, side, back/detail view
Resolution: At least 800x800 pixels
Format: JPG for photos, PNG for logos/graphics
Consistency: Use same background for all products
Context: Show product in use when relevant

2. Pricing Strategy

Research competitor prices
Be competitive but profitable
Use psychological pricing (e.g., 2,999 instead of 3,000)
Clearly indicate if price is negotiable
Offer bundle deals when possible

3. Description Writing

Structure: Use headers and bullet points
Details: Include all specifications
Benefits: Not just features, explain benefits
Honesty: Disclose any flaws or limitations
Keywords: Include terms customers search for
Call-to-action: "Call now", "Order today", etc.

4. Inventory Management

Update stock levels regularly
Set low stock alerts
Mark as "Out of Stock" immediately when sold out
Remove discontinued products

5. Use All Features

Add product attributes (improves searchability)
Use SKU for your own tracking
Feature your best-selling products
Fill in weight/dimensions for accurate shipping
Write meta titles and descriptions for SEO

SEO & Visibility Tips

1. Keyword Research

Use terms customers actually search for
Include brand names in titles
Add location keywords (e.g., "in Nairobi")
Use long-tail keywords (specific phrases)

2. Product Title Optimization

Format: [Brand] [Model] [Key Feature] [Variant]
Example: "Samsung Galaxy S23 Ultra 5G 256GB Phantom Black"
Keep under 60 characters when possible
Front-load important keywords

3. Category Selection

Choose the most specific category possible
Correct categorization improves search results
Customers filter by category - be in the right one

Customer Service Excellence

1. Response Time

Respond to inquiries within 24 hours
Set up WhatsApp Business for quick responses
Enable notifications for new messages
Use auto-replies for after-hours messages

2. Product Information

Be ready to answer detailed questions
Have additional photos ready if requested
Know your products inside out
Be honest about availability and delivery times

3. Build Trust

Request reviews from satisfied customers
Respond professionally to all reviews
Honor your commitments
Be transparent about policies

Subscription & Payment Management

CRITICAL: Avoid Account Suspension/Deletion

1. Payment Timeline Awareness

New Business: Pay within 7 days or profile deleted permanently
Subscriptions: 7-day grace period before suspension
Established businesses (6+ months): Data retained for 45 days during suspension
Suspension billing: You must pay for ALL months during suspension

2. Proactive Payment Management

Set calendar reminders 5 days before due date
Keep payment method details updated
Don't wait until last day to pay
Contact support if you're having payment issues

3. Understand Your Tier Limits

Track how many products you've added
Upgrade before reaching limit
Plan product additions strategically
Remove old/unsold products to make room

4. Referral Program Benefits

Share your referral code with other businesses
Earn subscription credits for successful referrals
Your code: Found in dashboard/email
Referred businesses get 20% bonus time

Common Mistakes to Avoid

❌ Business Profile Mistakes:

Incomplete business information
Poor quality document uploads
Incorrect contact information
Missing business hours
Not responding to verification requests

❌ Product Listing Mistakes:

No product images or poor quality photos
Vague or incomplete descriptions
Wrong category selection
Outdated stock information
Overpriced compared to market
Missing important attributes
Too many products marked as "Featured"

Account Management Mistakes:

Ignoring payment reminders
Not updating expired documents
Using outdated contact information
Not checking dashboard regularly

Monthly Success Checklist

Review and update product prices

Check stock levels for all products

Upload new product photos if needed

Respond to all customer reviews

Check subscription expiry date

Review business analytics

Update business hours if changed

Remove discontinued products

Add new products regularly

Share referral code with network

Check for system notifications

Backup important business data

Additional Resources

Documentation

Support

Email: support@bizyangu-hub.co.ke
Phone: +254 701 345 818
WhatsApp: Available for quick queries
Help Center: In your dashboard

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